FAQ

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How can I send money to someone?

At CFSC you can send money to someone by using cash, or in some cases, using a debit card.

What do I need to send money to someone?

You’ll need:

  • Your receiver’s name as it appears on their government-issued ID
  • Your receiver’s city/province/state and country
  • Your valid photo ID

Can I send money to someone in any country?

Yes, you can send money to someone in the same or another city, state or country.

What does the recipient need to pick up the money?

Your receiver will need to fill out the To Receive Money Form (TRMF) and present valid photo ID. They will also need:

  • At tracking number (MTCN)
  • Sender’s complete name
  • Sender’s country state/city/province may be required
  • Expected amount

How will the recipient receive the money?

Money can be received in cash, in a bank account, on a prepaid card or (in select countries) on a phone—ask your sender to use the delivery method that’s most convenient for you.

Can I pick up a money transfer from any CFSC location?

Yes, you can pick up a money transfer from any CFSC location.

What’s the fastest way to send money?

Visit a CFSC location and pay with cash or prepaid debit card, where available. Be sure to choose the fastest option. For example, Western Union’s Money in Minutes option.

Can I send money to someone in a correctional facility?

Yes, you can send money to someone at a correctional facility however, you will need:

  • Correctional facility name (or code city)
  • Inmate’s account number
  • Inmate’s complete name
  • Amount in cash or prepaid debit card

How do I get a prepaid debit card?

Just complete an application along with proper ID and cash to upload onto the prepaid debit card account at any CFSC location.

What do I need to complete the application for a prepaid debit card?

You will be required to provide your name, street address, date of birth and other information that will allow us to identify you. We must collect this information in accordance with The USA PATRIOT Act, a Federal law that requires all financial institutions and their third-party service providers to obtain, verify and record information that identifies each person who opens a Card Account.

Where can prepaid debit cards be used?

Yes, valid pre-paid cards can be used anywhere Debit MasterCard or Visa debit cards are accepted – online, in stores, and over the phone.

Can prepaid debit cards be used online?

Yes, valid pre-paid cards can be used anywhere Debit MasterCard or Visa debit cards are accepted – online, in stores, and over the phone.

How long does it take to receive my prepaid debit card in the mail?

You should receive your card approximately 7 to 10 business days after you place your order.

Can I receive a prepaid debit card immediately?

You can receive a temporary prepaid debit card at time pf purchase and your permanent card will come in the mail approximately 7 – 10 business days after. 

What do I do when I receive my card in the mail?

When your card arrives, activate it. Follow the printed activation and identity verification steps that are on the materials that arrive with your card.

Do I need a bank account to purchase a debit card?

No, you do not need a bank account to purchase or activate a prepaid debit card. 

Can I load or unload money from a prepaid debit card if I didn’t originally get it at this store?

Yes, as long as you have proper and valid ID, and the prepaid card to do so.

How do I use a prepaid debit card?

Once you load money onto your account, you can purchase items where Visa and MasterCard are accepted as long as you have funds on the account that cover the costs of the items you are purchasing.

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