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Position Title
Assistant Manager
Reports To
Store Manager, Region Manager
Customer Service Representatives (Shift)
Application Deadline
Application URL
States Available
California, Colorado, Georgia, Illinois, Indiana, Massachusetts, Minnesota, Missouri, New Jersey, New York, Wisconsin
Basic Function

Maintain efficient store operation in the absence of the Store Manager. The “Go-To” person supervising customer service, transactions and Compliance during assigned shift.

Essential Responsibilities
  • All responsibilities, skills and job knowledge required by Customer Service Representative Job Description
  • Provide exceptional customer service and complete transactions accurately
  • Safeguard the Company’s business interests by ensuring 100% compliance with our policies and procedures, and industry regulations.
  • Lead shift by example
  • Execute Store Manager instructions
  • Ably represent Company management
  • Look for ways to maximize income and minimize expenses
  • Support Company initiatives
  • Be accountable for the verification and approval of checks cashed during shift
  • Ensure the store is opened and closed on time (when applicable)
  • 100% compliance with Company policies during shift
  • 100% compliance with check cashing procedures, AML and BSA regulations and reporting policies during shift
  • Incident reporting (shift)
CSR Responsibilities
  • Generally scheduled for different shifts than Store Manager (with some overlap during peak times)
  • Complete Store Manager checklist in Manager’s absence
  • Train staff as needed
  • Cash checks pursuant to Company, Compliance and Regulatory policies & procedures. Verify payee and endorsement, receive proper identification, insure validity and determine funds availability. Verify SSN of all first-time customers.
  • Identify counterfeit checks and forgeries; identify counterfeit currency. Recognize and report “Red Flags”
  • Create and verify new contacts
  • Process bill payments, money orders and wire transfers
  • Cross-sell Company products and services
  • Remain flexible for work or training assignments at assigned store or other locations
  • Open files for new companies; wait 10 days to process second transaction. Verify existing company files in Cashwise for new account numbers
  • Maintain accurate records
  • Answer basic customer questions about fees, products and services
  • Ensure workstation is properly supplied and maintained
  • Sign On and Off {“In” and “Out”) for each shift worked using Time Clock
  • Balance cash drawer with no shortages
  • Enter new customers in system and update information on existing customers
  • Attend all training
  • Follow and comply with all Company policies and procedures
  • Assist Store Manager in branch operation and maintenance
  • Ability to understand and follow all security procedures
  • Poise, composure, patience and the ability to interact with co-workers, customers and management in a courteous and professional manner Ability to follow instructions and take direction Ability to work well under pressure in a fast-paced environment
  • Knowledge of various federal, state and Company regulations including Bank Secrecy Act, Anti­ Money Laundering, fraud detection, counterfeit recognition and all other applicable rules and regulations, and the CSR’s roles and responsibility relating to each
  • Knowledge of the proper use of equipment, such as computers, printers, fax machines, phones and security devices and procedures
  • Other duties as assigned